Returns Policy

 

Damaged or Faulty Products:

You can return Products if they are damaged, defective, or not as specified on the Confirmation Page. You should inspect the Products as soon as you receive them for defects or damage. If you find any Products to be damaged or faulty you must inform us within 14 days of receipt of Products. Return of Products outside this period may not be accepted by us. If the Products are found to be damaged or faulty on delivery to you we will at our discretion repair or replace the Products or refund the price paid by you.

 

As all our items are personalised to order, we cannot accept the return of items for any other reason, therefore please check sizing information carefully before you make your purchase. 

We will be happy to refund the delivery charge incurred in sending the Products to you for either of the following reasons:
(1) the Products delivered to you are different from those ordered by you (this refers to Products on your confirmation email); and/or
(2) the Products delivered to you are damaged on arrival or faulty.

How to Return an Item:

You must notify us by contacting us via one of the methods on our website.

Please provide us with the following details or have them to hand when you contact us:

(1) Order Number;
(2) Email Address;
(3) Contact number (preferably a mobile); and
(4) Reason for return.

In the case of a damaged defective or faulty product, please be prepared to provide a full description of the problem. This will ensure that we can process your return as quickly as possible.

All returns must be sent back to us in their original packaging. In the case of damaged items where the packaging itself is damaged please include the damaged packaging with the returned product.

Returns Address:

Leavers Shop Returns Dept.
C/o Hambleside Merchandise
3 Lancer House
Hussar Court
Waterlooville
Hampshire
PO7 7SE

Queries:

If you have any queries on our Returns Policy, please contact us on 023 9235 4960.